Terms & Conditions

Please read the Lucky13.clothing Purchase Terms and Conditions (the Purchase Terms) carefully to ensure that you are fully aware of your rights and our obligations to you when purchasing products (the Products) from the Lucky13.clothing website, which is displayed at www.lucky13.clothing (the Website).

Your completion and submission of your order signifies your agreement to be bound by these Purchase Terms, which constitute the agreement between Lucky13.clothing and you. Any variation of the Purchase Terms must be in writing and signed by a representative of Lucky13.clothing.

In order to make purchases via the Website, you are required to create a Lucky13.clothing account (Account) in your own name. You must be at least 18 years of age to create an Account. You must provide accurate and complete information, including an email address that you own or control.

If you are under the age of 18 years of age, you cannot make purchases on the Website. If you are under the age of 18 years and make a purchase via the Website and Lucky13.clothing suffers any damage or other loss as a consequence of your purchase, Lucky13.clothing reserves the right to seek compensation for such damage or loss from your parents or guardians.

You are solely responsible for all activity relating to your Account. You must not use another person’s Account without permission from the owner of that Account, and you must notify us if you are aware of any unauthorised access or use of your Account.

By registering an Account to become a member (Member) of the Website, you agree to accept this Agreement and to be bound by these Purchase Terms. Lucky13.clothing reserves the right to refuse registration of an Account, or to terminate an Account at any time, for any reason and without notice to you.

Lucky13.clothing endeavours to accurately display Products on the Website, including description, colour and other characteristics. However, slight variation in colour may occur due to digital photographic processing and the display settings of your computer screen.

To the fullest extent permitted by applicable laws, Lucky13.clothing does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current or free of error. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice to you (including after you have submitted your order).

If the purchased Products are substantially different from their description on the Website, you will be entitled to available remedies provided under applicable laws.



Lucky13.clothing websites (including www.lucky13.clothing) offers on-line purchasing. Orders via phone, fax or email will not be accepted.

Our display of the Products on the Website is an invitation to treat and not an offer to sell those products to you. By placing an order, you are offering to purchase the Products for the price indicated, in addition to applicable delivery fees, subject to these Purchase Terms.

After an order has been placed, we will send you an email confirming the placement of your order. Lucky13.clothing reserves the right to take reasonable steps to verify that an order cost & and/or credit card details we receive from you are genuine before we accept the order. We are only bound to provide you with the Products if we have accepted your order and received cleared funds as payment. Once your offer has been accepted, we will send you an email with your Order Number.

We will only process orders on business days, which are Monday to Friday and exclude Queensland public holidays. If you place an order on a non-business day, we will process that order on the next business day.

Lucky13.clothing accepts payment via Visa, Mastercard or Paypal.
If we have not received your payment in cleared funds within 3 business days, the order will be immediately cancelled.

Vouchers are personal to the Member receiving the Voucher, are not transferrable, have no monetary value, and are not exchangeable for any form of currency. Each Voucher will have an expiry date that cannot be modified. Vouchers will not be accepted after the expiry date, or if the Voucher is defective. In such event, the Voucher will be void and will not be replaced.

To be eligible to redeem a Voucher, the total purchase price of your order (excluding delivery costs) has to be greater than the value of the Voucher or greater than the minimum spend indicated on the Voucher. Only one Voucher can be used per order.



On the Australian website (www.Lucky13.clothing) the nominated currency used for all transactions is Australian Dollars (AUD$). All prices displayed on the Australia website (www.lucky13.clothing) will be in AUD$.



Orders are normally dispatched Australia-wide within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. In the event that a Product you have ordered is out of stock, we will notify you via email regarding the stock shortage. Please refer to the Lucky13.clothing Refunds and Returns Policy for more information regarding out of stock Products.

Orders placed on weekends or on public holidays will be processed for shipment the next business day.

Please note we try to have orders shipped and delivered as quickly as possible however delivery times are only estimates and we cannot be responsible for delays once an order has left our warehouse.

If you have not received your order within the estimated times above or if you have any other difficulties, please contact us.

Delivery timeframes are approximate only, as they depend on the delivery location, and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered Products within the estimated timeframes will not be grounds for you to cancel your order or receive a refund.


Free Shipping is available for all online orders over AUD $100 per order when delivered to addresses within Australia.  Under AUD$100 a flat rate of $10.00 AUD will be added per order when delivered to addresses within Australia.

Online orders for delivery within Australia are normally dispatched via Australia Post and usually arrive within 3-5 business days from dispatch. 

Lucky13.clothing will publish or display the current shipping rates on the websites as applicable. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Lucky13.clothing.

Lucky13.clothing reserves the right to change any or all of the following, at any time:

- Shipping rates charged to any destination;

- Delivery method;

- Carrier or shipping provider.


Gift Cards are financial instruments, which are provided as a free service.  Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping within Australia.

Delivery costs will be indicated at checkout. It is your obligation to ensure your delivery details are correct, as we are not obliged to resend your order to the correct address at our expense.



Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Free Shipping is available for all online orders over AUD $100 per order when delivered to addresses within New Zealand.  Under AUD$100 a flat rate of $29.00 AUD will be added per order when delivered to addresses within New Zealand.

Gift Cards are financial instruments, which are provided as a free service. Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping to New Zealand.

Lucky13.clothing reserves the right to change any or all of the following, at any time:

- Shipping rates charged to any destination;

- Delivery method;

- Carrier or shipping provider.

Lucky13.clothing does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser. By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into New Zealand. Lucky13.clothing wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government.

Lucky13.clothing does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstance will Lucky13.clothing accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.

Delivery costs will be indicated at checkout. It is your obligation to ensure your delivery details are correct, as we are not obliged to resend your order to the correct address at our expense.


Lucky13.clothing may cancel your order if it is for any reason unable to provide you with the Products subject to your order, or if our internal validation procedures determine that you are not a bona fide purchaser.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.



On receiving the order the customer is responsible for inspecting the goods for fault or damage. Please refer to the care instructions provided with your order.  Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lucky13.clothing, as soon as possible. Please see Returns & Exchanges Policy for more information.


All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars and include GST. Lucky13.clothing reserves the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include delivery insurance or any secondary attempts to deliver ordered Products to you.

You accept total responsibility for the Products purchased by you and you use the Products at your own risk.



Lucky13.clothing may from time to time make Gift Cards available on the website.

Gift Cards when issued may be used both online via the Lucky13.clothing website in the country of issue. Gift Cards are treated by Lucky13.clothing as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lucky13.clothing Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts. Lucky13.clothing Gift Cards are not considered as goods or services with a retail price and therefore they cannot be discounted and are not subject to any discounts.

Gift Cards are financial instruments, which are provided as a free service. Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping.




Orders may be cancelled only in the instance where the order has not yet reached the packing stage.


All Products sold via the Website are covered by the standard warranty provided by the manufacturer of the subject Products. Lucky13.clothingin no way provides a separate warranty of any kind with respect to the Products purchased by you, except as may be required under any relevant consumer protection laws.

You will be solely responsible for all freight charges that may be incurred by you as a consequence of shipping Products to the manufacturer for assessment or replacement.

Lucky13.clothingwill not be liable for any alteration or variation in the Products made by a manufacturer of the Products.

Any return of Products to us by you will be governed in accordance with the Lucky13.clothing Refunds and Returns Policy.



In the event that an item is listed at an incorrect price or with incorrect information, Lucky13.clothing reserves the right to withdraw an item from sale, and to refuse or cancel orders.

Lucky13.clothing will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.  This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.



Lucky13.clothing does not accept liability for any loss or damages caused by this website, or any website linked to this website. Lucky13.clothing reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Notwithstanding delivery of the Products, title in any particular Products will remain with Lucky13.clothinguntil such time that you have paid and discharged all monies owing pursuant to any invoice issued by us in relation to the Products, including all applicable GST. 

The risk in the Products will pass to you upon delivery of the ordered Products to you.

Lucky13.clothing will not be liable for any delay/s in performing any of its obligations under these Purchase Terms caused by circumstances beyond the reasonable control of Lucky13.clothing, including but not limited to, natural disasters, war, acts of terrorism, industrial strikes, breakdowns or failures, or any other events that disrupt the processing of orders. Lucky13.clothing shall be entitled to a reasonable extension of time in order to perform its obligations under these Purchase Terms.

The laws of Queensland govern these Terms.

If you have any questions about the Lucky13.clothing Purchase Terms, please contact us at sales@lucky13.clothing



Do you have sizing information?
We have added a size chart link to each product page that links you to our size guide.
Reference to size charts to help determine your size when ordering.
The Sizing charts are only a guide so please use as a general guide to compare sizing.
If you are in-between sizes or need more assistance selecting the proper size please contact us.

How should I care for my products?
To fully enjoy your new products please make sure you read the items label and follow the care instructions.

 What forms of payment do you accept?
Lucky13.clothing Industries is proud to accept Visa, MasterCard and American Express.
We also accept PayPal as our major forms of payment.
We will also accept bank deposit via phone orders. 

Is it safe to use my credit card on Lucky13.clothing.com?
Yes, shopping at Lucky13.clothing is safe.
Our website employs the latest version of secure socket layer technology (SSL) to make sure only you and Lucky13.clothing Industries ever see it.
If you suspect fraud, you need to immediately contact your credit card company.

Can I make a change to an existing order?
Sure. You may make changes to your order as long as you contact us immediately
so we can fix the problem before the order leaves the warehouse. 

Where is my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order
than you may have entered your email address incorrectly.
Another reason you may or may not have received this email is if your ISP flagged our confirmation email as spam.
Please contact us immediately to confirm your order has been processed.

How do I cancel my order?
You can cancel your order up until your order had begun being processed. 
Please contact our customer service team by phone or email. 

Can I order by phone, email or fax?
To protect your security, we do accept orders via phone and email but not by fax.
To place orders please call our customer service team. Office hours are 9.00am - 5.00pm AEST.

 How do I use a promotional code?
To use a promotional code you have to enter it into the checkout of your order.
After you have finished shopping, click on your shopping cart. Underneath the items added is a “PROMO CODE” input.
Enter your promo code into this section and click “APPLY COUPON”. The discount will then be applied to your order and can be finished as usual.
Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.



Lucky13.clothing (“we”, “us”, “our” or “Lucky13.clothing”) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act.

We also recognise that you may have concerns about our collection of your personal information via our website, which is located at www.Lucky13.clothing (“the Website”) and how we may use that information.

We have implemented this Privacy Policy in order to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information.

Please note that this Privacy Policy forms part of the Lucky13.clothing Terms & Conditions which is displayed at the bottom of the Website.

From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request or collect any information from you that may disclose your:

  • political, religious or philosophical beliefs or affiliations;

  • health and sexuality;

  • racial or ethnic origin; or

  • criminal convictions.

We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.

Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.

Providing us with your personal information is absolutely optional, and whenever it is optional for you to provide us with your personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy.
We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits.
You may opt out of these additional communications at any time and can do so by emailing us.
Your personal information, including your e-mail address, will be used for the following primary purposes:

  1. to process and finalise orders made via the Website;

  2. to offer you giveaways and vouchers;

  3. to ensure the proper functioning of the Website; and

  4. to assist Lucky13.clothingwith our marketing, planning, product development and research requirements.

We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:

  • to ensure the proper functioning of our business and the Website in relation to the person in question (for example, to confirm your acceptance of our Terms of Use, or to seek your views on the operation of the Lucky13.clothing business and the Website in order to improve it);

  • to communicate promotional offers and special events to you;

  • to avoid risks to health and safety of an individual or society at large;

  • where the law requires us, or authorises us to do so; or

  • where you have given express consent to us for a prescribed purpose.

We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information. However, we may share your personal information with our related entities and/or businesses.

We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.

Please note that no information transmitted over the Internet can be guaranteed to be 100% secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
To unsubscribe from our e-mail database, please send an e-mail to unsubscribe@lucky13.clothing with “UNSUBSCRIBE” typed into the subject line of the e-mail.
You have the right to access the information that you provide to us.
If you wish to access or modify any personal information that you have provided to us, please contact our Privacy Officer at sales@lucky13.clothing
If you have any concerns or questions about our Privacy Policy, please contact us at www.lucky13.clothing
We reserve our right to modify or amend this Privacy Policy at any time and without notice to you. For further information about privacy, please refer to the Australian Privacy Commissioner’s website www.privacy.gov.au.
Terms of Use last updated on 13 July 2015.


The table below lists the cookies we collect and what information they store.




The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer is allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.





Welcome to Lucky13.clothing (“we”, “us”, “our”, or “Lucky13.clothing”).
Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as “Terms of Use”). Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use.
We reserve the right to amend the Terms of Use at any time.
We cannot be responsible for any delays or interruptions to the Website. We will use commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that the Website will be available at all times or at any given time.
We may at any time and without notice to you, discontinue the Website in whole or in part. However, we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the Website.
In relation to the Website, you must not:

  • use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;

  • use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet;

  • use the Website to send unsolicited email messages;

  • in any way tamper with, hinder or modify the Website;

  • knowingly transmit any viruses or other disabling features to the Website or via the Website; or

  • attempt any of the above acts or facilitate or assist another person to do any of the above acts.

The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under licence by Lucky13.clothing and protected by Australian and international laws.
Your use of the Website does not grant you a licence or act as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner.
We own the copyright & trademarks, which subsists in all creative and literary works that are displayed on the Website.
You may view the Website and its contents using your web browser. In visiting the Website, you may make a temporary copy of the Website by means of the usual operation of your web browser only.
You must not:

  • reproduce or use any of the material on the Website for commercial purposes, including sale;

  •  in any way modify the material on the Website; or

  •  cause any of the material on the Website to be framed or embedded in another website.

 In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.
In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.
The Website may contain hyperlinks and other pointers to websites operated by third parties (“Linked Websites”). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.
We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.
By using the Website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.

Some legislation such as the Australian Competition and Consumer Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified (your “Statutory Rights”).  We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Except for your Statutory Rights and with respect to the Website:

  • all material on the Website is provided to you without warranties of any kind, either express or implied;

  • we expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;

  • we do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and

  • we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.

To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.
You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.
To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms of Use, is limited, at our option, to one or more of the following:

In the case of services supplied or offered by us:

  • the supply of the services again; or

  • the payment of the cost of having the services supplied again.

In the case of goods supplied or offered by us:

  • the replacement of the goods or the supply of equivalent goods;

  • the repair of such goods;

  • the payment of the costs of replacing the goods or acquiring equivalent goods; or

  • the payment of the costs of having the goods repaired.

By agreeing to and accepting the Terms of Use, you also agree to the terms of the Lucky13.clothing Privacy Policy.

The Terms of Use are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by the Terms of Use and limitations of liability set out in the Terms of Use will survive.

We rely upon your continued observance of the Terms of Use.  If we suffer loss or damage or incur any costs associated with any breach by you of the Terms of Use or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.
We do not make any claims that the information is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained in the Website may not be legal by certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.
If any provision of the Terms of Use is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the document, which will continue in full force and effect.
All rights not expressly granted in the Terms of Use are reserved. 
If we do not act in relation to a breach of the Terms of Use by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms of Use by you.

The Terms of Use are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of the Queensland and Courts of Appeal from them for determining any dispute concerning the Terms of Use.




Lucky13.clothing (“we”, “us”, “our” or “Unit.com”) treats its business very seriously and makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.

All returns and exchanges for purchases from Lucky13.clothing must be made in 90 days of receipt of the item. You will be entitled to a refund/exchange where:

  • You have changed your mind about your purchase, or you are not completely satisfied with your purchase (Change of Mind Returns);

  • The product is faulty or damaged (Faulty/Damaged Returns)

  • The product is not fit for the purpose that products of that kind are commonly bought;

  • The product does not match the sample or description advertised on our website; or

  • We are required to do so under any relevant laws.

In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, you must provide us with:

  • Your full name and address;

  • The original order number;

  • The reason for claiming the refund.

Lucky13.clothing does not accept returns or give refunds for the following products for hygiene reasons :

  • Underwear.

  • Swimwear.

Due to hygiene reasons, swimwear and underwear are not returnable or refundable.

Please consider other alternatives before returning products to us, such as using the product as a gift.

If you wish to return products to us, you must notify Lucky13.clothing through the “Contact Us” section of the Website within seven days of receiving the products. Claims for returns made outside this time period will be at the discretion of Lucky13.clothing.

Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return. You must include a copy of this confirmation email when you return the products to us.

All products must be returned new and in the same condition as they were sent, with labels attached, unworn, unused and not soiled or damaged.

We reserve the right to assess the condition of all returned products prior to offering a refund. This may result in a refund being refused by us, and the product being returned to you at your expense.

Return delivery charges are your responsibility. Lucky13.clothing is not responsible for lost, stolen or damaged return deliveries. We recommend that you return products to us via registered mail. For Faulty/Damaged Returns, we will provide you with a Reply Paid address to return the products to us.

After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued.

For Change of Mind Returns, you will be entitled to a refund equal to the cost of the product only, excluding original delivery charges. Refunds will only be made upon the return of the product.

All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within 21 days of us notifying you that a refund has been issued.

We will notify you as soon as possible if a product in your order is out of stock. If your order was for a single product, the entire order will be cancelled and you will receive a full refund of monies paid. If your order consists of multiple Products, we will remove the out of stock product from the order and refund the cost of the product only.

Please send any returns to:
Po Box 1167, Kenmore, Brisbane, Queensland, Australia 4069.

If you have any questions regarding our Refunds and Returns Policy, please email us at  designs@lucky13.com.au.

Terms of Use last updated on 13 June 2015.